Shipping policy
Shipping Policy
Last Updated: 7/1/2024
Thank you for choosing Zoey's Pet Supplies for your shopping needs. We are committed to providing you with exceptional service and a seamless shopping experience. Please take a moment to review our shipping policy, which outlines important information regarding the shipping of your orders.
1. Shipping Destinations
We are delighted to offer worldwide shipping to our valued customers. Regardless of your location, we are dedicated to delivering your products to your doorstep promptly and efficiently.
3. Shipping Costs
Shipping costs are calculated based on several factors, including the destination, the weight and dimensions of the items, and the selected shipping method. You can view the shipping costs for your order during the checkout process before finalizing your purchase. LOOK OUT FOR FREE SHIPPING DEALS!
4. Order Processing Time
Once your order has been placed, please allow for a processing time of 24 hours before it is shipped. We work diligently to process orders as quickly as possible while ensuring the accuracy and quality of each item.
5. Tracking Your Order
We provide order tracking information for all shipped orders. You will receive an email with a tracking number once your order has been dispatched, allowing you to monitor the status and progress of your shipment.
6. Delivery Times
Delivery times may vary depending on your location and the shipping method selected. While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as customs delays for international shipments, may affect delivery times.
7. Customs and Duties
For international orders, please be aware that customs and import duties may apply, depending on your country's regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs. It is recommended to check with your local customs office for information on any applicable fees.
8. Shipping Address
It is the customer's responsibility to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process. We are not responsible for items delivered to incorrect addresses due to inaccurate information provided by the customer.
9. Shipping Restrictions
Please note that there may be certain items or products subject to shipping restrictions based on location or regulations. We reserve the right to decline orders or adjust shipping methods for items that fall under such restrictions.
10. Contact Us
If you have any questions or concerns regarding our shipping policy or your order's shipment, please don't hesitate to contact our customer support team at contact@zoeyspetsupplies.com.
We appreciate your trust in Zoey's Pet Supplies and are dedicated to delivering your orders with care and efficiency. Thank you for choosing us for your shopping needs.
Due to high demand, shipping time may take 2-4 weeks. If you have any questions, please contact us at contact@zoeyspetsupplies.com